Important notice: Please read carefully before buying training courses or accessing or downloading any training materials/services from this website.

Section 1 – Introduction

1.1 These Terms and Conditions, together with our Privacy Notice and Policy and Terms and Conditions of Website Use (listed below) provides you with information about us and the legal terms and conditions on which we sell any of our Services listed on our website (

1.2 After purchasing a Service these Terms and Conditions represent the Learning Agreement between Us and You.

1.3 By accessing our website and/or Portal ( you agree with these Terms and Conditions, as well with the Terms and Conditions for Website use. Also, before purchasing a Service from our website you will be asked to agree these Terms and Conditions. By the time you agreed with them you enter in a Learning Agreement with us.

1.4 These Terms and Conditions will apply to any agreement between us for the sale of our Services to you (Agreement). Please review these Terms and Conditions carefully and make sure that you understand them before placing an order for any Service.

1.5 If you refuse to agree to any of these Terms and Conditions, you will not be able to order/ enrol any Service we provide.

1.5 We review and make amendments to these Terms and Conditions from time to time as described in clause 8. For every occasion on which you wish to make an order, please check these Terms and Conditions to ensure you understand the Terms and Conditions which will apply at that time.

1.6 These Terms and Conditions, and any Agreement between us are only in English. If English is not your first language we can only offer you translations for enrolling in ESOL courses.

Section 2 – Definitions

2.1 “We”, “Us”, “Our”, “o99”, “0.99” and “o99 Training Academy: 0.99 Ltd, a company registered in England and Wales under company number 10654937 and with our registered office at Finchley Mews, Finchley Road, Grays, Essex, RM17 6RG. For further details about us, please access the ‘Contact Us’ section or our website.

2.2 “You” and “Your”: A learner, possible learner, company, customer, possible customer or any other organisation or person who is interacting with Us or purchased a Service.

2.3 “Service”, “Services”: Any training programme, course, qualification or service that o99 Training Academy is delivering.

2.4 “Business Customer”: Any company which contracted us to deliver one of our Services.

2.5 “IQA”, “Internal Quality Assurance” – Internal Quality Assurance is a process that help us ensuring that the assessments we conduct are valid, authentic, sufficient, fair and reliable.

2.6 “EQA”, “External Quality Assurance” – External Quality Assurance activities are conducted by the Awarding Organisation prior to printing the certificate to ensure the assessments and IQA processes and practices are consistent, safe and conducted in a fair manner.

2.7 “AO”, “Awarding Organisation” – Organisations regulated by Office of Qualifications and Examinations Regulation (Ofqual) that holds the regulated qualifications we deliver and accredited us to deliver them.

Section 3 – Accreditations and Regulatory Bodies 

3.1 We are registered as Learning Providers under the UK Register of Learning Providers; UKPRN 10067811

3.2 We are accredited, and external quality assured by CITB – Site Safety Plus, under the Training Provider Number 22380

3.3 We are accredited by the following Ofqual Awarding Organisations:

3.3.1 Training Qualification UK (TQUK) under the centre number C000997

3.3.2 National Open College Network (NOCN) under the centre number 30003227

3.4 We are accredited by The CPD Accreditation Group Ltd to develop and organise continuous professional development courses and activities under the registration number 776896

Section 4 – Contacting us

4.1 Please access the “Contact Us” page from our website to address your query to the relevant department.

4.2 If you have a complaint/appeal, please address it to your trainer/assessor first. If you are not happy with their resolution, please follow our Appeals and Complaints Policy and send us an e-mail at

Section 5 – Our Services

5.1 All the Services we offer are published on our website –

5.2 If you are a customer interested in accrediting a CPD course or if you want us to develop and accredit a CPD course for you can e-mail

5.3 We reserve the right to confirm the enrolment in a Service only for those who meet the entry requirements settled up by the Awarding Organisations and Ofqual.

5.4 It is our duty to protect the integrity of the Services we provide, and we will always follow the internal and external policies and procedures. We will always act on our and our Awarding Organisations interest.

5.5 We do not tolerate any malpractice, conflict of interest.

5.6 We set high standards for the Services we offer, and we reserve the rights to cancel your enrolment for any violation at the integrity of the Services.

Section 6 –    Privacy Policy and Procedure

6.1.    Your use of our website is governed by these Terms and Conditions, the Terms and Conditions of Website Use which are listed below, Cookies Policy and Privacy Policy. Please take the time to read these, as they include important clauses which apply to you.

6.5.    For this agreement, you agree to our processing the personal data you provide following our privacy policy (“Privacy Policy”). You warrant that any data you provide will be accurate and that if such data is not your own and that you are a data controller (for example if you are contracting as a business and providing the details of individuals) for the Data Protection Legislation then you warrant that you have permission to process the personal data provided and that we are entitled to process the data on your behalf.

6.6.    You warrant that you have read and agreed to our Privacy Policy and that you consent to our processing your data on this basis and that you further understand your rights and obligations under the Privacy Notice according to the GDPR. Please feel free to e-mail our DPO at

Section 7 – How the Agreement is formed between you and us

7.1 The Agreement between You and Us is formed on the moment we confirm your enrolment in the Service you have purchased.

7.2.    After your order is placed, you will receive an email from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.

7.3 After purchasing the course you will receive the `Learner Registration Form`. You have a duty to fill out and sign the `Learner Registration Form` within 20 working days from the date you received it on your e-mail/post. Not announced delays will end in cancelling your enrolment rights.

7.4. We will analyse your `Learner Registration Form` and confirm our acceptance to you by sending you an email to confirm the delivery of your Service (Confirmation Email/Confirmation of Enrolment Letter).

7.5 Until sending us the signed ‘Learner Registration Form,’ we are not able to confirm that you are an officially a o99 Training Academy learner/delegate.

7.6 Please carefully read the description of the Service you wish to purchase.

7.7 If we found you not eligible to be enrolled, we will refund you the full amount you have paid, subject to the clause 9 of this Agreement/ Terms and Conditions.

7.8. You must be 18 years old to purchase a Service. There are some courses/services available for 16+ years old, but you must have your parents accept to buy them.

7.9.    If you are acting as a Business Customer, you confirm that you have sufficient/ enough authority to bind any business on whose behalf you use our site to purchase the Courses or Services.

7.10.    These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

7.11.    You acknowledge and agree that in entering into this Agreement you do not rely on any statement, representation, or warranty (even if made innocently or negligently) that is not set out in these Terms and Conditions or any document expressly referred to in them or our Privacy Policy and Terms and Conditions of Website Use.

7.12    You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

7.13 We cannot confirm your enrolment without signing the Learner Registration Form and proving your identity

7.14 These terms and conditions will apply until we cancel your intention to enrol or enrolment in the Service you purchased.

7.15 Any breach of these terms and conditions or our internal policies and procedures will end up in cancelation your enrolment and filing the Service you purchased.

Section 8 – Our right to modify these Terms and Conditions

8.1.    We review and amend these Terms and Conditions from time to time. Please see the top of this page to see when these Terms and Conditions were last updated, and which Terms and Conditions were varied.

8.2.    Every time you order courses or services from us, the Terms and Conditions in effect at the time of your order will be the ones applicable to the Agreement between you and us.

8.3.    We may review and vary these Terms and Conditions as they apply to your order from time to time to reflect changes in regulatory requirements and relevant laws.

Section 9 – Your consumer rights of return and refund.

9.1. If you are a consumer (Customer), you have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period which is set out below in clause 9.3.

9.2.    However, this cancellation right does not apply in the case of:

9.2.1.   sealed audio or sealed video recordings or sealed computer software, once these Services are unsealed after you receive them.

9.2.2.  any Service which become mixed inseparably with other items after their delivery.

9.3.    To cancel the Agreement between us at any time, You need to let us know that you have decided to cancel. The most straightforward way to do this is to email us at You will be asked to sign a `Cancelation Request Form`.

9.4.    If you decide to cancel your Agreement, we will:

9.4.1.    refund the price paid for the Service to you. However, you should be aware that we are permitted by law to reduce your refund to reflect any reduction in the value of the Service (if the course/qualification is delivered in whole or part in a ‘hard format’ rather than purely electronic), if this has been caused by your handling them in a way which would not be permitted in a shop.

9.4.2.    refund any delivery costs you may have paid for our Services which are not purely delivered electronically, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

9.4.3 claim any unit that you have achieved until the cancelation request.

9.5.   If materials for a Course have been delivered to you before you decide to cancel your Agreement:

9.5.1.    then you must return all materials to us without delay and no later than 14 days after the day on which you advise us that you wish to cancel the Agreement. You can either send it back to our registered office, or we may arrange to collect the Course materials from the address to which they were delivered. We will contact you to arrange a suitable time to collect the materials;

9.5.2.    unless the course materials are defective or not per their description, you will be responsible for the cost of returning the Service to us.

9.6.    We are not able to refund you the registration fee with the Awarding Organisation or any other fee paid to the Awarding Organisation.

9.7 Any deposit you make for purchasing or enrolling in a Service is not refundable.

9.8 Your statutory rights allow you 14 (fourteen working) days to cancel this Agreement. The 14 days starts from when you purchased the Service.

9.9 Your cancellation rights end after you have accessed, downloaded, complete any assessments and accessed tutor support, including induction.

9.10 We will refund you in full if we find you ineligible to enrol in the Service you have purchased.

9.11 We cannot refund any amount paid for a classroom Service if you change your mind and cannot attend to the course.

Section 10 – Delivery

11.1.    The prices of the Courses will be as quoted on our site at the time you submit your order. We take all reasonable care to make sure that the prices of Services are correct at the time when they are entered into the system. However please see clause 11.5 for what happens if we discover an error in the price of the Service you ordered.

11.2.    Prices for our Courses may vary from time to time, but changes will not affect any order you have already placed.

11.3.    The price of a Service does not include VAT as we are not VAT registered.

11.4.    The price of a Service does include any delivery charges.

11.5. If the price you have paid does not reflect the real price of the Service due to an error caused by our system, we exclude any liability and we will refund you the money you paid.

11.6 Delivery of NVQs

11.6.1 NVQ come from National Vocational Qualifications which means that these qualifications have been developed to be achieved in a real work environment. You need to be employed to undertake these qualifications.

11.6.2 During the time undertaking an NVQ, you must organise at least two different site visits with your assessor. You are not allowed to send pictures/ videos to you assessor to replace the site visit.

11.6.3. If you require more than two site visits you will be responsible for the costs of the visits. We will send you a quotation for the extra costs and the assessor will come only after the extra required payment has been made.

11.6.4 We exclude any liability for any incident that may occur with you in your workplace during the time you are enrolled in an NVQ with Us.

11.6.5. You are responsible to facilitate the site visits and let other responsible people know that the assessor will come for a site visit. If the assessor won’t be allowed to enter on your site to conduct the site visit, we will count as a conducted visit and you will have to pay the third visit or other required visits.

11.7 You have one year to complete the qualification. In some circumstances we may extend the length of your enrolment.

11.8 You are liable to meet the requirements for enrolment and keep your enrolment in the NVQ. This mean that if you stop working in the subject you are doing the NVQ you are responsible to let us know to stop counting guided learning hours and total qualification time.

11.9 We are not liable if you become unemployed or if you have no contracts for the subject you are enrolled.

11.7 Delivery of classroom courses

11.7.1 The classroom courses will be delivered in accordance with the course/qualification specification.

11.7.2 We reserve the right to fail you or to do not allow eneting in the exam if you do not meet the minimum requirements.

11.7.3 You must follow the classroom rules presented and agreed to you during the induction

11.7.4 You have a duty to let us know if you cannot attend to your class. We do not accept as reasonable excuses work reasons as well as other excuses that we may find unreasonable for the Service you are enrolled.

11.7.5 For Site Safety Plus courses full attendance is required. We will fail you if you do not have 100% attendance and you have no rights for refund.

11.7.6 If we are not able to organise a classroom course in the specified period, we may ask you to reschedule. We will refund the price of the Service if we cannot reorganise the course within 30 working days. You may be eligible for a refund if we reorganise the classroom course if you have reasonable excuses or if you are not able to attend in the proposed dates.

11.7.7 You are required to sign the Check-in/ Check-out form every time you attend the classes.

11.7.8 We will provide you with a Learner ID after confirming your identity. You are required to wear your student badge while you are in our premises. The badge should only be worn by you only.

11.7.9 The trainer/assessor may ask you for a proof of identity during the classes or induction. Failing to prove your identity when required can lead into absence for that class.

11.7.10 We do not accept any liability if you receive any parking tickets if you park your car illegally. Meanwhile, we cannot guarantee free parking at any time.

11.7.11 The length of the course is specified on the Service specification on our website.

11.7.12 If you wish to reschedule a booked classroom course you may be charged an extra fee.

11.8 Delivery of distance learning and online courses:

11.8.1 The communication channel between You and Us will be our portal You are not allowed to send assessment information to your assessor via e-mail or any other communication channel without our written permission.

11.8.2 You have one year to complete the Service you have purchased from the date we confirm your enrolment.

11.8.3 We expect you to be constant in sending evidence to your trainer/ assessor. We do not recommend you to have pauses longer than one months between interactions. As an example, if you send a piece of evidence to your assessor and you receive feedback, you are expected to get in touch or send the rest of the evidence within a month. There are some circumstances where you are not able to be constant, but you have to let your assessor know. If you are not constant and consistent with your learning journey, we reserve the right to fail you before the one-year period and claim any units that you have achieved. To protect the integrity of the qualification and to have a constant learning journey, the trainer/ assessor will try to get in touch with you if you are absent more than two months in a raw. If you are absent for two months in a raw, without letting us know we reserve the right to cancel your enrolment without any rights to refund.

11.8.4 You are expected to attend the induction within 14 working days from the date we confirmed your enrolment (usually the date you send us the signed Learner Registration Form).

11.8.5 We reserve the right to cancel your enrolment if you do not sign the Induction Form within 24 hours from the induction took place.

11.8.6 The induction should be recorded, and you have to prove your identity during the induction

11.8.7 Your tutor/assessor may require you to attend to support sessions or webinars during your learning journey. This will count as GLH and are mandatory.

11.8.8 There are some occasions when you may be asked to come to our premises in order to fully meet the assessment criteria for the Service you are enrolled. You are directly responsible for any associated cost if we require you to come to our premises.

11.8.9 By enrolling in a distance, blended learning or online learning course you may think about the associated costs and you accept to assume any other additional cost for the completion of the qualification.

11.8.10 We reserve the right to cancel your enrolment if you do not show consistent interest in undertaking the Service. Your assessor will communicate to the senior management any lack of interest you may show during the one year period.

11.9 If you required placement or help with the practical part of a assessment we will try to offer you support, but we cannot guarantee that we can find you a placement.

11.10 During the induction you will be aware of the course specification, assessment practices and procedures and other important policies and procedures that may apply.

11.11 If you do not attend the induction, we cannot provide you the Service. We reserve the right to cancel your enrolment if you are not able to conduct the induction in the first 14 working days after we sent you the confirmation of enrolment and the invitation for the induction.

11.11.1 The induction for classroom courses will be conducted at your first session of the course. You must sign the Induction Form.

11.11.2 The induction for Services that are not classroom based (including NVQs, distance and online learning courses and qualification) must be conducted within 14 working days form the day we confirm your enrolment. Our staff members will send you a maximum of five reminders or follow up e-mails to schedule the induction. If you are not able to attend the induction within the specified period, we will cancel your enrolment without refund rights.

11.11.3 If you are not able to attend the induction, please let us know prior to the end of the specified period. We do not accept any excuse if we were not aware within the 14 days period. We reserve the right to do not accept unreasonable excuses. An excuse related to your work schedule is not acceptable as you must be committed to your learning journey as well as we assume that you may not work 14 day consecutively.

11.11.4 You must sign the Induction Form within 48 hours from the Induction took place. We can cancel your enrolment if you do not sign the Induction Form within the specified period.

Section 11 – Payments

12.1.    You can only pay for our Services using a debit card or credit card. We are using Stripe to facilitate your payment. For further information regarding their Terms and Conditions, please contact them. Their website is In some cases, we can accept as a payment method BACS or cash. Please contact us to confirm the payment method.

12.2.    Further and subject to our agreement you may request an instalments plan. This should be agreed with the financial team and you will sign another Agreement with us.

12.3 We cannot claim any certificate if you have not paid the full amount of the Service quoted when you have purchased.

12.4 In some occasions we may ask you for extra payments.

12.5 We will always justify ourselves when asking you for extra costs or payments.

Section 12 – Liability

12.1 If you are a business customer please refer to our Corporate Agreement. We only supply the Services for internal use by your business, and you agree not to use the Service for any resale purposes.

12.2    Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:

  1. any loss of profits, sales, business, or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill; or
  6. any indirect or consequential loss.

12.2    If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if you and we contemplated it at the time we entered into this Agreement.

12.3    We only supply the Courses/Services for domestic and private use. You agree not to use the Course/Service for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4    We do not in any way exclude or limit our liability for:

  1. death or personal injury which caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the Terms and Conditions which are implied by section 12 of the Sale of Courses Act 1979 (title and quiet possession);
  4. any breach of the Terms and Conditions which are implied by section 13 to 15 of the Sale of Courses Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective Courses under the Consumer Protection Act 1987.

Section 13    Events outside our control

13.1.    We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2

13.2.    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3.    If an Event Outside Our Control takes place that affects the performance of our obligations under an Agreement:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under this Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.4.    You may cancel an Agreement affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Courses you have already received, and we will refund the price you have paid, including any delivery charges.

Section 14 – Assessment

14.1 The assessment for the Service you enrolled will be conducted by your allocated Tutor/Assessor.

14.2 Any appeal towards an assessment decision should be raised to your assessor first. If you are not happy to their resolution you can request your work to be reassessed by another assessor by raising an appeal at

14.3 We have standardised assessment procedures for every Service that we provide. You reserve the right to decline any evidence you may submit that are not in line with the standardised procedures and practices.

14.3 You agree to do your best to complete the Service you enrolled within the specified period. The period is usually one year from the day we confirmed you enrolled. The length of the classroom courses are specified on the Service pre-enrolment information.

14.4 In some cases you may apply for an extension due to reasonable reasons.

14.5 We reserve the right to charge you for any extension that you may apply for, subject to your circumstances as described:

– 100% of the Service price at that time if you did not submit any piece of evidence within the specified period

– 80% of the Service price at that time if you did submit some evidence during the specified period, but you have two months absence before the period ends. In other words, we expect you to be constant throughout your learning journey and during the specified period. We do not accept whatsoever any chasseing intentions within two months before the period ends. As an example, if you submitted some evidence within the first three months of the enrolment, but the rest of them in the last three weeks we cannot guarantee that the assessor will be available to assess the evidence and you may be asked to apply for an extension which will be 80% from the Service price at that time.

– 50% of the Service price at that time if you were constant in submitting evidence, but you may require more time due to aspects that are related to gaining evidence for the practical assessment criteria.

– Free if you are eligible for mitigating circumstances, having reasonable excuses

14.6 You are required to follow the assessment plan and directions given by your tutor/assessor.

14.7 It is your responsibility to provide the required evidence to meet the practical assessment criteria. As an example, if you are required to submit evidence of you assessing a course, it is your responsibility to make the necessary arrangements to facilitate assessment within your workplace.

14.8 Your tutor/assessor may require you to attend to support sessions or webinars during your learning journey. This will count as GLH and are mandatory.

14.9 We reserve the right to charge you for any future assessments if you deliberately do not follow the feedback and guidance given by your assessor as you will be creating extra work.

14.10 It is your reasonability to make sure you submit your Portfolio of Evidence. Your assessor may help you with organising the portfolio but won’t be liable for that.

14.11 It is your responsibility to make sure that you have access to a computer connected to the internet throughout you learning journey.

Section 15 – Internal and External Quality Assurance

15.1 All of the Services we provided are subject to Internal Quality Assurance processes and practices.

15.2 The regulated Services we provide are subject to External Quality Assurance. You will be made aware of the Awarding Organisation before purchasing the Service. We will share your personal data, assessment data and other required data to the Awarding Organisation to claim your certificate.

15.3 For all the regulated courses and qualification that we deliver we are not able to issue a certificate. The certificate is only issued by the Awarding Organisation within at least 14 working days from the day they agreed with the assessor and internal moderator judgements.

15.4 If you withdraw yourself form the Service; we will claim any unit that you may achieve before the time you express your withdrawn interest

15.5 You are responsible to comply with any action required by the internal and/or external moderator. We cannot claim your certificate if the portfolio is not signed off by the IQA and/or EQA.

15.6 If you send your portfolio by post, you are responsible to claim it back within 30 working days from the date you received the certificate.

15.7 If there are any EQA actions that require a course extension you are entitled for a free 20 days extension. After 20 working days you are responsible to pay the extension as described in Section 14.

Section 16    Other important Terms and Conditions

16.1.    We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights, or our obligations set out under these Terms and Conditions.

16.2.    You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing (including e-mail).

16.3.    This Agreement is between you, us and the awarding organisation who accredited us to deliver the course/service. No other person shall have any rights to enforce any of the Terms and Conditions contained in it whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.4.    Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5.    If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6.    If you are a consumer, please note that this Agreement is governed by English law. This means an Agreement for the purchase of Courses/Services through our website, and any dispute or claim arising out of or in connection with it will be governed by English law.

16.7.    If you are a business, any dispute or claim arising out of this Agreement or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement) shall be governed by and construed under the law of England and Wales.

16.8.    If you are a business, we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with this Agreement or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement).

Website Terms and Conditions


Section 1 – Introduction

1.1 Please review these terms and conditions carefully before making use of this website or portal

1.2 These terms and conditions (together with all documents which are referred to in it) set out the terms of use on which you may make use of our website and our portal, whether as a registered user or as a guest. Use of our websites includes registering to use our website as well as accessing or browsing it.

1.3 Please review these terms of use carefully before you start to use our websites, as these will apply to your use of our website. We suggest that you print out a copy of these terms and conditions to refer to in the future.

1.4 By making use of our websites, you agree to accept these terms of use and comply with them.

1.5 If you do not accept or agree on these terms of use, then you must not make use of our websites.

1.6 We are permanently trying to offer you the best learning experience, and we are testing our online content periodically. We cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Courses and/or that the questions and information will be the same. Your Service may vary slightly from those images. You could also have issues with the course content (font size, font colour, alignment etc.). If you have any problems accessing the course content, including all the additional materials, please feel free to contact us, and we will try to find a solution for you.


Section 2 – Other Terms and Conditions

2.1 These terms of use also refer to the following additional terms, which also apply to your use of our websites:

2.1.1 Our Website Acceptable Use Policy, which describes the allowable uses and prohibited uses of our websites. When using our websites, you are required to comply with this Acceptable Use Policy.

2.1.2 Our Privacy Policy, which describes the terms on which any personal data we collect from you is processed, or that you provide to us. By making use of our websites, you agree to such processing, and you warrant that all and any data that you provide is accurate.

2.2 If you buy courses or any other services from our websites, then our Terms and Conditions will apply to the sales.

2.3 Our course selection pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before finally submitting your order to us. Please take the time to carefully review and check your order at each page of the order process.

Section 3 – Changes to These Terms or to our website

3.1 We may amend these terms of use from time to time and revise the terms of this page. Please ensure that you check this page from time to time as any changes are binding upon you.


3.2 We do not provide a guarantee that our websites or the content on it will be free from omissions or errors.

3.3 We may change the content from time to time. Please note that from time to time some of our websites may be out of date and we are under no obligation to update it.

Section 4 – Accessing our Website

4.1 We are not able to provide a guarantee that our website or its content will always be available. We provide access to our websites on a temporary basis and may withdraw, suspend or discontinue our websites in whole or in part without notice. We are not liable to you if for any reason our website is not available for any period or at any time.

4.2 You have the responsibility to ensure that whoever accesses our website through your internet connection is aware of all applicable terms and conditions and that they comply with them.

4.3 You have the responsibility to make all arrangements necessary for you to access our websites.

Section 5 – Account and Password

5.1 If you are provided with or choose a password, identification code or other pieces of information as part of our security procedures, then you are required to treat that information as confidential and must not disclose it to a third party.

5.2 We have the right to disable any password or identification code if in our reasonable opinion you have not complied with these terms of use.

5.3 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

5.4 You must promptly notify us at if you suspect or know that your password has been obtained by anyone else.

Section 6 – Intellectual Property Rights

6.1 We are the licensee or owner of all intellectual property rights contained in our websites, and the material published on them, including the e-learning platform. The rights to these works are protected by copyright laws and treaties around the world and as such all such rights are reserved to us.

6.2 If you print off, copy or download any particular part of our websites in a manner which breaches these terms of use, then your right to use our websites will immediately cease, and you must return or destroy any copies of the materials you have made as may be required by us.

Section 7- Limitation of Our Liability

7.1 Nothing in these terms of use limits or excludes our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that is not permitted to be excluded or limited by English law.

7.2 To the extent that is permitted by law, we exclude all warranties, conditions, representations or other terms which may apply to our website or any content on it, whether implied or expressed.

7.3 We will not be liable for any loss or damage to any user, whether in tort (including negligence), breach of statutory duty, contract or otherwise, even if such loss or damage was foreseeable, arising under or in connection with:

7.3.1 Your use of, or inability to use, our website; or

7.3.2 Your reliance on or use of any content displayed on our website.

7.4 If you are a business user, please note that we will not be liable for:

  • interruption of business;
  • any loss of anticipated savings;
  • loss of goodwill, reputation or business opportunity; or
  • any consequential or indirect loss or damage.
  • loss of sales, business, profits, or revenue;

7.5 If you use the websites as a consumer, please note that we only provide our website for private and domestic use. You agree that you will not use our website for any business or commercial use and that we bear no liability to you for any loss of business, business interruption, loss of profit, or loss of business opportunity.

7.6 We will not be held liable for any loss or damage which is caused by a virus, distributed denial-of-service attack, or other material that is technologically harmful that may infect your computer programs, computer equipment, data or other material arising out of your use of our websites or arising out of your downloading of any content contained on it, or contained on any website which is linked to it.

7.7 We are not liable and assume no responsibility for the content of websites which are linked on our website. Such links should not be treated as an endorsement by us of those linked websites. We will not be held liable for any damage or loss that may arise out of your use of them.

Section 8 – Viruses

8.1 We do not give any guarantee that our websites will be secure or free from viruses or bugs.

8.2 You take responsibility for configuring your computer programmes, information technology, and platform correctly in order to access our websites. You should make use of your virus protection software.

8.3 You must not misuse our website by knowingly introducing trojans, worms, logic bombs, viruses or other material which is technologically harmful or malicious. You must not attempt to obtain access which is unauthorised to our websites, the server on which our website is stored or any server, computer or database which is connected to our websites. You must not attack our website via a distributed denial-of-service attack or a distributed denial-of-service attack. If you act in breach of this provision, you would be committing a criminal offence according to the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach of the law and of this provision, your right to use our websites will cease immediately.

Section 9 – Resources on Our Website and Third-Party Links

9.1 On occasions where our websites provide links to other sites and resources provided by third parties, these links are given for your information only.

9.2 We do not have any control over the contents of those websites or resources.

Jurisdiction and Applicable Law

9.3 If you are using the website as a consumer, please take note that these terms of use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction.

9.4 If you are a business user, these terms of use (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Section 10 – Contact Us

10.1 To contact us, please see our Contact Us page from our website.