Important notice: Please read carefully before buying training courses or accessing or downloading any training materials/services from this website.
Terms and conditions
These Terms and Conditions will apply to any agreement between us for the sale of Courses to you (Agreement). Please review these Terms and Conditions carefully and make sure that you understand them before placing an order for any Courses from our website. Please note that before you make an order, you will be asked to agree to these Terms and Conditions. If you refuse to agree to any of these Terms and Conditions, you will not be able to order any Courses/Services from our website.
We review and make amendments to these Terms and Conditions from time to time as described in clause 8. For every occasion on which you wish to make an order for Courses/Services, please check these Terms and Conditions to ensure you understand the Terms and Conditions which will apply at that time. These Terms and Conditions were most recently updated on the 5th of September.
These Terms and Conditions, and any Agreement between us are only in English. If English is not your first language, we can try to help you through google translate, but we can not consider any agreement between us in other languages than English.
- Information about us
1.1 We manage and run the website www.o99.co.uk. We are 0.99 Ltd, trading as o99 Training Academy, a company registered in England and Wales under company number 10654937 and with our registered office at Finchley Mews, Finchley Road, Grays, Essex, RM17 6RG. For further details about us, please access the ‘Contact Us’ section or our website.
- Contacting us if you are a consumer:
2.1 To cancel an Agreement under your legal right to do so as described in clause 9, you need to tell us that you have decided to cancel. The simplest way to do this is to call us, and one of our customer services will be more than happy to assist you. If you utilise this method to cancel the agreement, we will email you to confirm we have received your cancellation. You may also send us an email at email@example.com. If you opt to email, please set out full details of your order to allow us to confirm the identity of it.
2.2 If you decide to get in touch with us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01375 754 009 or by emailing us at firstname.lastname@example.org. Please see our e-mail policy to discover which e-mail address is suitable for your enquires.
2.3 If we have to contact you or give you any notice under this Agreement in writing, we will send you an e-mail (please see our e-mails policy to see our official e-mail addresses. If you receive an e-mail from an address which is not specified in the e-mail policy, please consider it as spam)
2.4 Contacting us if you are a business. You may contact us by telephoning our customer service team at 01375 754 009 or by emailing us at email@example.com. If you would like to give us formal notice of any matter under these Terms and Conditions, please see how to do this at clause 16.3.
- Our Courses
3.1. We are permanently trying to offer you the best learning experience, and we are testing our online content periodically. We cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Courses and/or that the questions and information will be the same. Your Courses may vary slightly from those images. You could also have issues with the course content (font size, font colour, alignment etc.). If you have any problems accessing the course content, including all the additional materials, please feel free to contact us, and we will try to find a solution for you.
- Use of our site
4.1. Your use of our site is governed by our Terms and Conditions of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important Terms and Conditions which apply to you.
4.3. Unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR or the Data Protection Act 1998 will apply. We are also registered with the Information Commissionaire Office as a Data Controller.
4.4. Both you and we must comply with all applicable requirements of the Data Protection Legislation.
- If you are a consumer.
5.1. If you are acting as a consumer, you may only purchase Courses or services from our website if you are at least 18 years old. There are some courses/services available for 16+ years old, but you have to have your parents accept to buy them.
- If you are a business customer.
6.1. If you are not acting as a consumer, you confirm that you have sufficient authority to bind any business on whose behalf you use our site to purchase the Courses or Services.
6.2. These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between you and us and supersede and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
- How the Agreement is formed between you and us
7.1. Our course selection pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before finally submitting your order to us. Please take the time to carefully review and check your order at each page of the order process.
7.2. After your order is placed, you will receive an email from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.3.
7.3. We will confirm our acceptance to you by sending you an email to confirm the delivery of your course (Confirmation Email). The Agreement between us will only be formed when we send you the Confirmation Email. You will also receive via e-mail the ‘Learner Registration Form’. Please fill it out, sign it and send it back to us. Thus we can officially register you as a learner in our database and register you with the awarding body your course/service is provided by. Until sending us the signed ‘Learner Registration Form,’ we are not able to confirm that you are an officially o99 Training Academy learner/delegate.
7.4. If we are unable to supply you with a course/service, for example, because that Course is no longer available or because of an error in the price on our site as referred to in clause 11.4, we will inform you of this by email, and we will not process your order any further. If the Courses have already been paid for, we will refund you the full amount including any delivery costs charged as soon as we are able.
- Our right to modify these Terms and Conditions
8.1. We review and amend these Terms and Conditions from time to time. Please see the top of this page to see when these Terms and Conditions were last updated and which Terms and Conditions were varied.
8.2. Every time you order courses or services from us, the Terms and Conditions in effect at the time of your order will be the ones applicable to the Agreement between you and us.
8.3. We may review and vary these Terms and Conditions as they apply to your order from time to time to reflect changes in regulatory requirements and relevant laws.
- Your consumer right of return and refund.
9.1. If you are a consumer (learner/delegate), you have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period which is set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Course, you can advise us of your decision to cancel the Agreement and receive a refund. Information and advice about your legal right to cancel the Agreement are available from your local Citizens’ Advice Bureau or Trading Standards office.
9.2. However, this cancellation right does not apply in the case of:
9.2.1. sealed audio or sealed video recordings or sealed computer software, once these Courses/Services are unsealed after you receive them.
9.2.2. any Courses/Services which become mixed inseparably with other items after their delivery.
9.2.3. Your legal right to cancel an Agreement commences from the date of the Confirmation Email (the date on which we email you to confirm our acceptance of your order), which is when the Agreement between us is formed. The end date is we confirmed 14 days after the Agreement between us.
9.4. To cancel an Agreement, you need to let us know that you have decided to cancel. The most straightforward way to do this is to call us. If you use this method, we will email you to confirm we have received your request to cancel. You may also email us at firstname.lastname@example.org.
9.5. If you decide to cancel your Agreement we will:
9.5.1. refund the price paid for the Courses to you. However, you should be aware that we are permitted by law to reduce your refund to reflect any reduction in the value of the courses (if the course is delivered in whole or part in a ‘hard format’ rather than purely electronic), if this has been caused by your handling them in a way which would not be permitted in a shop.
9.5.2. refund any delivery costs you may have paid for our courses which are not purely delivered electronically, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
9.5.3. process any refunds due to you as soon as possible and in any event within the deadlines indicated below:
220.127.116.11. if you have received the Course/Service and we have not provided an offer to collect it from you: 14 days following the day on which we receive the Course after you have returned it to us, if earlier, the day on which you provide us with evidence to show that you have returned the course to us. For information about how you may return a Course to us, see clause 9.8;
18.104.22.168. if you have not yet received the Course/Service or if you have received it and we have offered to collect it from you: 14 days after you advise us of your decision to cancel the Agreement.
9.6. If you have returned the Courses/Service to us according to this clause nine because they are misdescribed or defective, we will provide you with a refund of the price of the Courses/Service.
9.7. We will refund you on the debit or credit card that you used to pay (or by another method subject to our agreement and your original method of payment).
9.8. If materials for a Course have been delivered to you before you decide to cancel your Agreement:
9.8.1. then you must return all materials to us without delay and no later than 14 days after the day on which you advise us that you wish to cancel the Agreement. You can either send it back to our registered office, or we may arrange to collect the Course materials from the address to which they were delivered. We will contact you to arrange a suitable time to collect the materials;
9.8.2. unless the Course Materials are defective or not per their description (in this case, see clause 9.6), you will be responsible for the cost of returning the Courses to us. If we have offered to collect the Course from you, we will charge you the direct cost to us of the collection.
9.9. Because you are a consumer, we are under a legal duty to supply Courses/Services that conform with this Agreement. As a consumer, you have legal rights about Courses/Services that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9, or anything else set out in these Terms and Conditions.
9.10. We are not able to refund you the registration fee. All our Awarding Bodies who accredited us to provide their courses, qualifications or services deduct from us a fee for each learner we want to enrol. This fee is not refundable once is paid.
10.1. The majority of our courses are electronic courses which will be delivered automatically and per the Confirmation Email (the date on which we email you to confirm our acceptance of your order).
10.2. Delivery of an Order shall be completed when we deliver the Courses to the address you gave us, and the Courses/Services will be your responsibility from that time.
10.3. Except in the case of courses delivered electronically and unless agreed otherwise we do not deliver courses internationally.
10.4. This clause only applies if you are a consumer. If we miss the agreed delivery date for any Courses/Services then you may cancel your Order straight away if any of the following circumstances apply:
10.4.1. we have refused to deliver any of the Courses/Services;
10.4.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances), or
10.4.3. you told us before we accepted your order that delivery within the delivery deadline was essential.
10.5. If you decide that you do not wish to cancel your order immediately, or do not have the right to do so under clause 10.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.6. If you do choose to cancel your Order for late delivery under clause 10.5 or clause 10.6, you may do so for just some of the Courses/Services or all of them, unless splitting them up would substantially diminish their value. If the Courses/Services have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.
10.7. In the case of courses delivered electronically, these will be delivered immediately either at the same time or following the Confirmation Email.
- Price of Courses and delivery charges
11.1. The prices of the Courses will be as quoted on our site at the time you submit your order. We take all reasonable care to make sure that the prices of Courses/Services are correct at the time when they are entered into the system. However please see clause 11.4 for what happens if we discover an error in the price of the Courses/Services you ordered.
11.2. Prices for our Courses may vary from time to time, but changes will not affect any order you have already placed.
11.3. The price of a Course does not include VAT as we are not VAT registered.
11.4. The price of a Course does include any delivery charges.
- Payment method
12.1. You can only pay for Courses/Services using a debit card or credit card. We are using Stripe to facilitate your payment. For further information regarding their Terms and Conditions, please contact them. Their website is https://stripe.com/contact. In some cases, we can accept as a payment method BACS or cash. Please contact us to confirm the payment method.
12.2. Further and subject to our agreement you may request delivery of an invoice from us and make payment for Courses/Services by bank transfer or cheque (although full payment must usually be received in advance of access to the Courses/Services).
- Our liability if you are a business.
13.1. We only supply the Courses/Services for internal use by your business, and you agree not to use the Course/Service for any resale purposes.
13.2. Nothing in these Terms and Conditions limits or excludes our liability for:
13.2.1. death or personal injury caused by our negligence;
13.2.2. fraud or fraudulent misrepresentation;
13.2.3. breach of the Terms and Conditions implied by section 12 of the Sale of Courses Act 1979 (title and quiet possession); or
13.2.4. defective Courses under the Consumer Protection Act 1987.
13.3. Subject to clause 13.2, we will under no circumstances whatever be liable to you, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:
- any loss of profits, sales, business, or revenue;
- loss or corruption of data, information or software;
- loss of business opportunity;
- loss of anticipated savings;
- loss of goodwill; or
- any indirect or consequential loss.
13.4. Subject to clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Courses/Services.
13.5. Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings about the Courses/Services. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded fully permitted by law. We will not be responsible for ensuring that the Courses/Services are suitable for your purposes.
- Our liability if you are a consumer.
14.1. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if you and we contemplated it at the time we entered into this Agreement.
14.2. We only supply the Courses/Services for domestic and private use. You agree not to use the Course/Service for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3. We do not in any way exclude or limit our liability for:
- death or personal injury which caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the Terms and Conditions which are implied by section 12 of the Sale of Courses Act 1979 (title and quiet possession);
- any breach of the Terms and Conditions which are implied by section 13 to 15 of the Sale of Courses Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
- defective Courses under the Consumer Protection Act 1987
15. Events outside our control
15.1. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3. If an Event Outside Our Control takes place that affects the performance of our obligations under an Agreement:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under this Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4. You may cancel an Agreement affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Courses you have already received, and we will refund the price you have paid, including any delivery charges.
- Communications between us
16.1. When we refer, in these Terms and Conditions, to “in writing”, this will include email.
16.2. If you are a consumer, you may contact us as described in clause 1.2.
16.3. If you are a business:
- Any notice or other communication given by you to us, or by us to you, under or in connection with the Agreement shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or email.
- In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email@example.com or firstname.lastname@example.org of the addressee.
- The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17. Other important Terms and Conditions
17.1. We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights, or our obligations set out under these Terms and Conditions.
17.2. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing (including e-mail).
17.3. This Agreement is between you, us and the awarding organisation who accredited us to deliver the course/service. No other person shall have any rights to enforce any of the Terms and Conditions contained in it whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.4. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5. If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6. If you are a consumer, please note that this Agreement is governed by English law. This means an Agreement for the purchase of Courses/Services through our website, and any dispute or claim arising out of or in connection with it will be governed by English law.
17.7. If you are a business, any dispute or claim arising out of this Agreement or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement) shall be governed by and construed under the law of England and Wales.
17.8. If you are a business, we both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with this Agreement or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement).
Website terms and conditions
Please review these terms and conditions carefully before making use of this website
Terms of Website Use
Other Terms and Conditions
- Our Website Acceptable Use Policy, which describes the allowable uses and prohibited uses of our websites. When using our websites, you are required to comply with this Acceptable Use Policy.
If you buy courses or any other services from our websites, then our Terms and Conditions will apply to the sales.
Information About Us
https://o99.co.uk is operated by 0.99 Ltd, trading as o99 Training Academy (“We”). We are registered in England and Wales under company number 10654937 and have our registered office at Finchley Mews, Finchley Road, Grays, Essex, RM17 6RG.
Changes to These Terms
Changes to our Websites
We do not provide a guarantee that our websites or the content on it will be free from omissions or errors.
We may change the content from time to time. Please note that from time to time some of our websites may be out of date and we are under no obligation to update it.
Accessing our Website
We are not able to provide a guarantee that our website or its content will always be available. We provide access to our websites on a temporary basis and may withdraw, suspend or discontinue our websites in whole or in part without notice. We are not liable to you if for any reason our website is not available for any period or at any time.
You have the responsibility to ensure that whoever accesses our website through your internet connection is aware of all applicable terms and conditions and that they comply with them.
You have the responsibility to make all arrangements necessary for you to access our websites.
Account and Password
If you are provided with or choose a password, identification code or other pieces of information as part of our security procedures, then you are required to treat that information as confidential and must not disclose it to a third party.
You must promptly notify us at email@example.com if you suspect or know that your password has been obtained by anyone else.
Intellectual Property Rights
We are the licensee or owner of all intellectual property rights contained in our websites, and the material published on them, including the e-learning platform. The rights to these works are protected by copyright laws and treaties around the world and as such all such rights are reserved to us.
Limitation of Our Liability
To the extent that is permitted by law, we exclude all warranties, conditions, representations or other terms which may apply to our website or any content on it, whether implied or expressed.
We will not be liable for any loss or damage to any user, whether in tort (including negligence), breach of statutory duty, contract or otherwise, even if such loss or damage was foreseeable, arising under or in connection with:
- Your use of, or inability to use, our website; or
- Your reliance on or use of any content displayed on our website.
If you are a business user, please note that we will not be liable for:
- interruption of business;
- any loss of anticipated savings;
- loss of goodwill, reputation or business opportunity; or
- any consequential or indirect loss or damage.
- loss of sales, business, profits, or revenue;
If you use the websites as a consumer, please note that we only provide our website for private and domestic use. You agree that you will not use our website for any business or commercial use and that we bear no liability to you for any loss of business, business interruption, loss of profit, or loss of business opportunity.
We will not be held liable for any loss or damage which is caused by a virus, distributed denial-of-service attack, or other material that is technologically harmful that may infect your computer programs, computer equipment, data or other material arising out of your use of our websites or arising out of your downloading of any content contained on it, or contained on any website which is linked to it.
We are not liable and assume no responsibility for the content of websites which are linked on our website. Such links should not be treated as an endorsement by us of those linked websites. We will not be held liable for any damage or loss that may arise out of your use of them.
We do not give any guarantee that our websites will be secure or free from viruses or bugs.
You take responsibility for configuring your computer programmes, information technology, and platform correctly in order to access our websites. You should make use of your virus protection software.
You must not misuse our website by knowingly introducing trojans, worms, logic bombs, viruses or other material which is technologically harmful or malicious. You must not attempt to obtain access which is unauthorised to our websites, the server on which our website is stored or any server, computer or database which is connected to our websites. You must not attack our website via a distributed denial-of-service attack or a distributed denial-of-service attack. If you act in breach of this provision, you would be committing a criminal offence according to the Computer Misuse Act 1990. Any such breach will be reported to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach of the law and of this provision, your right to use our websites will cease immediately.
Resources on Our Website and Third-Party Links
On occasions where our websites provide links to other sites and resources provided by third parties, these links are given for your information only.
We do not have any control over the contents of those websites or resources.
Jurisdiction and Applicable Law
To contact us, please see our e-mail policy to choose the proper e-mail address for your needs.